I have purchased footwear on your website and they are faulty, what should I do?
Please return your footwear to us free of charge for inspection; you will receive a returns label in your order, but we do have a returns portal on our website which can be used to generate a new label.
Please address the parcel to "Quality Department - Web"
Our quality controller will deal with the query as soon as possible (allowing 10 to 14 working days for the parcel to be returned to us) and notify you accordingly.
Can you do repairs?
Unfortunately, we are distribution only here in the UK and we do not offer a repair service.
However, you can take your footwear to a local repairer who may be able to help and advise you.
Can you replace my laces?
We do not currently sell any shoe accessories, however any good cobbler should be able to help.
I have bought Rieker shoes from a shop, can I get a refund?
If we could kindly ask that you return your footwear to the retailer from whom they were purchased.As the retailer has taken your payment, your purchase contract is with them.
Wrong size has been ordered, can you change this?
If you require any changes to your order, you would need to enter a new order on the website and return the original order for a refund.
The item chosen is out of stock, when will this be back in stock?
If the item chosen is out of stock, we may not be expecting further deliveries this season as the season’s stock is ordered, delivered and sold.
Can I place an order by telephone?
Yes, we are able to place an order for you over the telephone; please phone 01858 414171 if you need help placing an order. (Disclaimer: sometimes a member of our website team may be unavailable to help you place an order, so we kindly ask that if this does happen, please phone back at a later date.)
